Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
No, you're only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren't charged the full amount quoted.
Absolutely not! We wouldn't want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service one hour before without any charges. You don't have to commit to any contracts or pre-determined number of appointments.
Here's a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.
Only one cleaner is sent to your home. If you're on a recurring schedule, we'll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.